1️⃣ Check-In

·       Clients receive a number tag upon arrival.

·       Numbers are served in the order clients arrive.

2️⃣ First-Time Clients

·       Complete an information form with household details, including all members and birthdates.

·       Meet with a staff member for an interview.

·       Information is entered into our secure database and a service date is recorded.

·       Clients receive their household number for future visits.

Note: This information is used for grant applications and reporting purposes only. It does not determine whether or not you receive assistance.

3️⃣ Returning Clients

·       Provide photo ID and household number.

·       Our system verifies the client has not already received assistance that month.

·       Household information is updated if there are changes.

·       A new service date is recorded.

4️⃣ Receiving Food

·       Clients are directed to the assistance area and given a grocery cart.

·       Visit each of the three food areas:

o   🥫 Packaged & canned goods

o   🥖 Baked goods

o   🥩 Meats & dairy products

·       Volunteers assist with food selection based on:

o   Quantities available that day

o   Household size

o   Ages of household members

·       Certain items may be reserved for children. Baby food and formula are sometimes available for infants.

5️⃣ Fresh Produce Access

·       After loading groceries into their vehicle, clients return the cart to the pickup area and receive a white ticket for access to fresh fruits and vegetables on the back dock.

Special Notes:

·       🚶 Walking clients may receive extra bags (if available) when collecting meat and dairy items.

·       🏕 Unhoused clients are provided with food items that do not require a can opener, refrigeration, or cooking whenever possible.